Returns & Exchanges
At Matcha, we want you to love every sip. If our premium grades do not meet your expectations, we offer a 30-day satisfaction guarantee on all unopened products and limited returns on opened items.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack and Ship
Securely pack the matcha tins or accessories in their original packaging and attach the provided shipping label to the outside of the box.
Refund Processing
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing